Insight Diagnostics’ Billing Policies for Patients

Insight Diagnostics has taken significant steps to reduce the costs of urine drug testing, including negotiating “in‐network” status with most major insurance companies, establishing financial support programs for patients without insurance, and working compassionately with those patients who cannot afford to pay for our services. For many patients with insurance, however, individual insurance plans, including governmental programs, may hold the patients responsible for a portion of Insight Diagnostics’ charges.


A summary of Insight Diagnostics’ current billing policies follows:

Insured Patients Are Billed As Required by Their Insurance Provider

Most insurance providers, with some exceptions, require Insight Diagnostics to bill patients for any applicable deductible, co‐insurance and co‐payment amounts, as reflected on explanations of benefits (EOBs) or similar statements furnished by the insurer. These amounts are determined by the insurer, not by Insight Diagnostics.

When Insight Diagnostics is not contracted with an insurance plan, we will typically bill patients for the amount designated by their plan as the patient’s responsibility, including any balance remaining on the bill if the insurer pays less than the “usual and customary,” “reasonable,” or “allowable” charge (collectively the “Allowable Charge”) for the services provided. The Allowable Charge will be determined by your insurer on the EOB. If the full Allowable Charge is paid to Insight Diagnostics by the insurer, patients will not be billed by Insight Diagnostics.

Services performed for Workers Compensation patients will be billed directly to Workers Compensation Plans at our standard rates or as negotiated between Insight Diagnostics and such plans. There is generally no patient responsibility in these circumstances.

When Insurance Payments Are Made Directly to Patients

Some insurers may send the insurance payment for Insight Diagnostics’ services directly to patients. We do not support this policy as it may affect Insight Diagnostics’ ability to provide financial support. Patients who receive a check for services provided by Insight Diagnostics are responsible for forwarding this payment to Insight Diagnostics. Please write on the back of the check “Pay to Insight Diagnostics,” include a signature and mail to:


At Insight Diagnostics, we take pride in offering knowledgeable, caring customer service. Our friendly, dedicated team of toxicologists, customer service specialists, and sales representatives are focused on meeting the unique needs of your practice in a timely fashion.